Policies & Compliance
Our policies demonstrate how we keep people safe, protect personal information, promote equality, and deliver high-quality care in line with UK legislation and CQC expectations.
We are committed to providing safe, transparent, and high-quality care.
Below you can access our key policy and compliance documents.
📄 Privacy & Data Protection
We respect your privacy and are committed to protecting your personal information.
We only collect and use data to provide safe and effective care.
Your information is stored securely and handled in line with UK data protection laws.
You have the right to access, correct, or request deletion of your data.
For full details, please read our Privacy Notice.
🛡️ Keeping People Safe
We are committed to protecting the safety and well-being of all individuals in our care.
We take all safeguarding concerns seriously and act quickly to ensure people are safe.
All safeguarding concerns are handled confidentially and may be shared with the appropriate authorities where necessary to protect someone from harm.
Our staff are trained to recognise and respond to signs of abuse or neglect.
You can report any concerns confidentially using the form below.
IIf someone is in immediate danger or requires urgent medical assistance, call 999 immediately before submitting this form.
📢 Complaints
We aim to provide high-quality care and welcome all feedback.
If you are not satisfied with any aspect of our service, please let us know.
We take complaints seriously and will investigate them fairly and promptly.
We will keep you informed and work towards a clear resolution.
If you are not satisfied with our services, you can make a complaint using the option below.
🌐 Cookie Policy
We use cookies to improve your experience on our website.
Cookies help us understand how visitors use our website and enable certain features to function correctly.
You can manage your cookie preferences through your browser settings.
For full details, please read our Cookie Policy.
💻 Website Terms of Use
By using our website, you agree to use it lawfully and respectfully.
The information provided is intended for general guidance and may be updated from time to time.
All website content remains the property of Health and Independence Care Ltd unless otherwise stated.
For full details, please read our Website Terms of Use.
👥 Recruitment Privacy Notice
Read Our Recruitment Privacy Notice
We are committed to protecting the personal information of all job applicants.
Information submitted during recruitment is processed securely, fairly and in accordance with UK data protection legislation.
We only retain recruitment information for as long as necessary.
For full details, please read our Recruitment Privacy Notice.
⛓️ Modern Slavery Statement
Health and Independence Care Ltd is committed to preventing modern slavery, human trafficking and exploitation.
We promote ethical recruitment, fair employment practices and a culture where concerns can be raised safely and confidently.
♿ Accessibility Statement
Read Our Accessibility Statement
We are committed to making our website accessible to everyone.
If you experience any difficulties accessing information or require documents in an alternative format, please contact us.
We continually review and improve accessibility for all users.
For full details, please read our Accessibility Statement.
🌍 Equality, Diversity & Inclusion
Read Our Equality & Diversity Statement
We are committed to treating everyone with dignity, fairness and respect.
We value diversity and do not tolerate discrimination of any kind.
Our services are person-centred and tailored to each individual’s needs.
For full details, please read our Equality & Diversity Statement.