Supporting independence and wellbeing at home across Croydon
Complaints & Feedback
At Health and Independence Care, we are committed to providing high-quality companionship and wellbeing support services.
We welcome feedback from clients, families, and professionals. Listening to feedback — both positive and negative — helps us improve our services and ensure everyone we support feels respected, safe, and valued.
If you are unhappy with any part of our service, please let us know. We take every concern seriously and will work with you to resolve the issue fairly and promptly.
How to Make a Complaint
You can raise a complaint or share feedback in the following ways:
Online
Complete the complaints form below and submit it directly to our management team.
Email
complaints&feedbacks@healthandindependencecare.co.uk
Phone
Post
Health and Independence Care
Regus
1st Floor, Office 1.16
81–85 Station Road
Croydon
CR0 2RD
⚠️ For urgent safeguarding or welfare concerns, please contact us by phone.
What Happens Next
We will acknowledge your complaint within 3 working days.
Our team will investigate the concern and aim to provide a written response within 28 days.
If additional time is required, we will keep you informed throughout the process.
If You Are Not Satisfied
If you feel that your concern has not been resolved, you may seek independent advice or guidance from:
Citizens Advice
https://www.citizensadvice.org.uk
Local Government and Social Care Ombudsman
Our Commitment
We treat every complaint as an opportunity to learn and improve.
Our aim is always to handle concerns with fairness, transparency, and professionalism, ensuring clients and families feel heard, respected, and supported.